policies
shipping policy
Last updated: September 2026

Where we ship

We currently ship nationwide within Thailand only. We do not offer international shipping at this time, but we're working on it — check back soon.

Shipping fees

Standard shipping is a flat ฿50 per order, calculated at checkout. Orders over ฿999 ship free.

Processing time

Orders placed before 2:00 PM on a business day (Monday–Friday) are processed and handed to our courier the same day. Orders placed after 2:00 PM, or on weekends and public holidays, are processed the next business day.

Estimated delivery times

These are estimates from our courier partners (Thailand Post, Kerry Express, and Flash Express) and are not guaranteed. Delivery times may be longer during public holidays or promotional periods.

Order tracking

Once your order ships, we'll email you a tracking number so you can follow it to your door.

Incorrect address

Please make sure your shipping information is correct before completing your order. If you need to correct it after placing your order, contact us at hello.drinkmate@gmail.com as soon as possible, before it ships — see our Cancellation Policy.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply for reshipment. We can't be responsible for orders delivered to an incorrect address supplied at checkout.

Questions

Contact us any time at hello.drinkmate@gmail.com or +66 96 921 9674.