We want you to feel good about ordering from drink-mate. If something's wrong with your order, tell us and we'll make it right.
Because Drink-Mate is an ingestible dietary supplement, for hygiene and safety reasons we can only accept returns of sachets that are unopened, unused, and in their original sealed packaging. You have 7 days from the date of delivery to request a return.
Refund requests may be considered in the following circumstances:
Please contact us within 7 days of receiving your order and provide:
We'll review the request and contact you regarding the next steps. Where a claim is approved, we'll send a replacement or issue a full refund, including shipping, at no cost to you.
We generally do not accept refunds for:
Email hello.drinkmate@gmail.com with your order number and the reason for your return. We'll confirm eligibility and, where applicable, provide return instructions.
Approved refunds are issued to your original payment method through Omise, our payment processor. Refunds are typically credited within 7–14 business days, though the exact timing can depend on your bank or card issuer. Orders cancelled before shipping are refunded in full — see our Cancellation Policy.
For change-of-mind returns of unopened sachets, return shipping is paid by the customer and the original shipping fee is non-refundable. For damaged, faulty, or incorrect items, we cover all shipping costs.
We're happy to help — email hello.drinkmate@gmail.com or call +66 96 921 9674.