policies
frequently asked questions
Last updated: September 2026
About drink-mate
What is Drink-Mate?
Drink-Mate is a pre-drinking dietary supplement designed to support the body through alcohol metabolism. Each sachet contains three capsules and is designed to be taken before drinking alcohol.
How do I take Drink-Mate?
Take one sachet (three capsules) with water 30–60 minutes before drinking alcohol.
Can I take more than one sachet?
Yes, but please refer to the Thai FDA's daily maximum limits for vitamins and minerals in dietary supplements.
Can I take Drink-Mate on an empty stomach?
Yes. Drink-Mate can be taken with water before drinking. If you have a sensitive stomach, taking it after a light meal may be more comfortable.
Who should not take Drink-Mate?
Please read the product label carefully before use. If you are pregnant, breastfeeding, have gallstones, are taking medication, have an underlying health condition, or have concerns about taking dietary supplements, consult a healthcare professional before use.
Can I take Drink-Mate after I've already started drinking?
Yes, however Drink-Mate is more effective when taken before drinking alcohol.
Can I take Drink-Mate with other supplements or medications?
Because individual medications and supplements can interact differently, we recommend consulting a healthcare professional if you take medication or other dietary supplements.
Orders, shipping & payment
Where do you ship?
We currently ship within Thailand.
How long does delivery take?
Orders are typically delivered within 1–3 business days in Bangkok and surrounding areas, and 2–5 business days to other provinces.
How can I track my order?
Once your order has been dispatched, we'll send your tracking information to the email address or contact information provided with your order. You can use the tracking number to check your delivery status with the relevant courier.
Can I change my shipping address after placing an order?
Please contact us as soon as possible with your order number. If your order has not yet been dispatched, we'll do our best to update the address. Once an order has been dispatched, we may not be able to change the delivery address.
What should I do if my order arrives damaged or is missing?
Please contact us at
hello.drinkmate@gmail.com with your order number and, where applicable, photographs of the package/product. We'll review the issue and let you know the next steps.
Is my payment information secure?
Payments are processed through our third-party payment service provider, Omise. Your full payment card details are not stored on Drink-Mate's website.
Can I cancel my order?
You can request cancellation before your order has been dispatched. Contact us as soon as possible with your order number. Once an order has been dispatched, cancellation may no longer be possible.
Can I return Drink-Mate?
Because Drink-Mate is a consumable product, we generally cannot accept returns of products that have been opened or used. If you received an incorrect or damaged product, please contact us so we can review the issue.
How long does a refund take?
Once a refund has been approved and processed, the time it takes for the funds to appear in your account depends on the payment method and your bank/payment provider. We cannot guarantee the exact time it takes for your bank to display the refunded amount.
Still have questions?
Email hello.drinkmate@gmail.com or call +66 96 921 9674 — we're happy to help.