You may request to cancel your order before it has been processed for shipping. Contact us as soon as possible with your order number at hello.drinkmate@gmail.com.
If your cancellation is accepted before shipment, we'll refund the amount paid to your original payment method.
Orders that have already been processed or handed to the courier cannot normally be cancelled. If you no longer want the order, please refer to our Returns & Refund Policy for information about eligible returns.
Need to change your shipping address or quantity? Contact us as soon as possible. We'll do our best to make changes before your order is processed for shipping, but changes cannot be guaranteed once processing has begun.
Approved refunds will be returned to the original payment method. The time it takes for the refund to appear in your account may vary depending on your bank or card issuer.
For cancellation or order questions, contact us at hello.drinkmate@gmail.com.